1 Japanese quality control has improved dramatically in the last 30 years for all of the following reasons except:

　　A the use of quality circles.

　　B small, continuous improvements in quality control.

　　C the use of worker suggestion systems.

　　D the use of quality control charts.

　　E focusing quality control efforts on production outputs.

　　ans:E

　　2 Control chart theory is based on the differentiation of the causes of variations in quality. Variations may be produced by assignable causes. All of the following are examples of assignable causes except:

　　A differences among machines.

　　B differences among workers.

　　C differences among materials.

　　D differences in each of these factors over time.

　　E None of the above （all are examples）

　　ans:E

　　3 The rule of seven used by quality control engineers states that if a run of seven or more samples lays on one side of the process mean, then the process is out of control. What is the probability that this condition is the result of random variations.

　　A 14.30%

　　B 3.12%

　　C 2.73%

　　D 1.56%

　　E 0.78%

　　ans:D

　　4 Two sources of variation in the length of hex bolts exist. Production variation and measurement error. The QC manager knows that the standard deviation from these sources is 0.24“ and 0.43” , respectively. What is the total standard deviation.

　　A .10 inch.

　　B .19 inch.

　　C .34 inch.

　　D .49 inch.

　　E .67 inch.

　　ans:D

　　5 Affinity diagrams are used to:

　　A determine if a process is in control.

　　B determine root cause.

　　C show the relationship among variables.

　　D categorize large amounts of data.

　　E None of the above.

　　ans:D

　　6 Which quality management tool would be used to determine potential causes of a production problem?

　　A control chart.

　　B Ishikawa diagram.

　　C scatter diagram.

　　D histogram.

　　E run chart.

　　ans:B

　　7 Which of the following is not an input to quality planning?

　　A scope statement.

　　B regulations.

　　C work results.

　　D standards.

　　E quality policy.

　　ans:C

　　8 To determine what causes the majority of quality problems in a process, a very useful tool is the:

　　A cause and effect diagrams.

　　B flow chart.

　　C control chart.

　　D pareto chart.

　　E trend chart.

　　ans:D

　　9 For a given characteristic in a construction process, the standard deviation associated with production variation is 0.8“, and the standard deviation associated with measurement variation is 0.6”. The total standard deviation for this characteristic is:

　　A 1.4“

　　B 1.2”.

　　C 1.0“

　　D 0.8”

　　E 0.2“

　　ans:C

　　10 Assignable cause or special variation is:

　　A is indicated when a point falls outside the control limits.

　　B is indicated when a point falls outside the specification limits.

　　C is indicated when a run of seven or more points fall above the center line of a standard control chart.

　　D is indicated when a run of seven or more points fall below the center line of a standard control chart.

　　E A, C, and D.

　　ans:E

　　11 Quality control charts show a characteristic of the product or service against:

　　A the specification limits.

　　B customer requirements.

　　C control limits based on three standard deviations in each direction.

　　D control limits based on six standard deviations in each direction.

　　E A and D only

　　ans:C

　　12 Which of the following constitute Juran's ”quality trilogy“:

　　A planning, inspection, control.

　　B planning, improvement, control.

　　C planning, organization, control.

　　D product, price, customer.

　　E design, build, deliver.

　　ans:B

　　13 Which of the following is closest to Juran's definition of Quality:

　　A conformance to requirements.

　　B fitness for use.

　　C continuous improvement.

　　D customer focus.

　　E All of the above.

　　ans:B

　　14 Which of the following is closet to Deming's definition of Quality:

　　A conformance to requirements.

　　B fitness for use.

　　C continuous improvement of products and services.

　　D customer focus.

　　E All of the above.

　　ans:C

　　15 The auditing function that provides feedback about the quality of output is referred to as:

　　A quality control.

　　B quality planning.

　　C quality assurance.

　　D quality improvement

　　E All of the above.

　　ans:C

　　16 Cost of quality is:

　　A associated with non-conformance to specifications and requirements.

　　B primarily caused by poor workmanship of workers who are building or manufacturing the product.

　　C used to determine whether a quality management program is suitable for a given project.

　　D negligible for most large projects.

　　E A and B

　　ans:A

　　17 Quality management:

　　A is another name for careful inspections.

　　B is inversely related to productivity.

　　C is primarily the responsiblity of management.

　　D is primarily the responsibility of the workers.

　　E is essentially a motivational technique.

　　ans:C

　　18 Quality may be defined as:

　　A conformance to requirements.

　　B fitness for use.

　　C continuous improvement of products and services

　　D appeal to the customer

　　E All of the above except B

　　ans:E

　　19 Using the scenario in the special window, the project manager appears to be a _____ manager.

　　A 1, 9

　　B 9, 1

　　C 1, 1

　　D 9, 9

　　E 5, 5

　　ans:E

　　20 A team that is just forming needs:

　　A An organization chart

　　B Alternatives and choices

　　C Structure and specificity

　　D Orientation and organization

　　E Opportunities for dialogue and conflict resolution

　　ans:C