1 The Japanese Quality Control （QC） Circle movement motivated its participants in many ways. Which of the following represents the most important motivation for the QC circle participants?

　　A improving the performance of the company

　　B self-improvement

　　C financial incentives

　　D recognition among co-workers

　　E strengthening of relationships between co-workers

　　ans:A

　　2 The Pareto Principle is a technique used by quality managers to determine which quality control problems of a particular service or manufacturing process should be corrected. Which of the following statements represents the philosophy of the principle?

　　A In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected.

　　B the majority of defects are caused by a small percentage of the identifiable problems. Improvements efforts should be reserved for these vital few problems.

　　C in order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected.

　　D generally, 80 % of the quality control problems are justifiable for correction via cost-benefit analysis. The remaining 20% are not financially worthy of improvement efforts.

　　E A and D

　　ans:B

　　3 A process characteristic has a true mean of 150 and a true standard deviation of 20. A sample of 25 items is taken from this process. The standard error of the estimate is:

　　A 0.2

　　B 0.8

　　C 4

　　D 5

　　E 7.5

　　ans:C

　　4 Quality attributes

　　A are used to determine how effectively the organization accomplishes its goals

　　B can be objective or subjective in nature

　　C are specific quality characteristics for which a product is designed, built, and tested.

　　D A and B.

　　E B and C

　　ans:E

　　5 A proven effective means to insure quality conformance is to:

　　A delegate accountability to subordinates

　　B revise quality specifications to match quality measurements

　　C train workers in proper quality methods

　　D inspect quality into the product

　　E make quality a higher priority than cost or schedule

　　ans:C

　　6 What is the relative priority of project Cost, Schedule and Quality?

　　A 1）Cost - 2）Schedule - 3）Quality

　　B 1）Quality - 2）Schedule - 3）Cost

　　C 1）Quality - 2）Cost - 3）Schedule

　　D 1）Schedule - 2）Quality - 3）Cost

　　E All are of equal priority

　　ans:E

　　7 The quality objectives are approved in the conceptual stage of the project by the:

　　A Project Engineer

　　B Project Manager

　　C Functional Manager

　　D Quality Assurance Manager

　　E Project Owner

　　ans:E

　　8 Of the following, who has the ultimate responsibility for meeting project quality objectives?

　　A Project Engineer

　　B Project Manager

　　C Functional Manager

　　D Quality Assurance Manager

　　E Project Owner

　　ans:B

　　9 Utility Theory:

　　A considers the risk propensity of the decision makers.

　　B is based on proven statistical methods.

　　C deals with the usefulness of the end product.

　　D is a key element of ISO 9000

　　E B and C

　　ans:A

　　10 The Risk of NOT meeting project quality objectives:

　　A can be minimized through continuous monitoring.

　　B considered a long term risk.

　　C will be reflected in the “in-service” life of the product or service.

　　D B and C

　　E All of the above.

　　ans:E

　　11 The “zero defect” concept was proposed by:

　　A Deming

　　B Juran

　　C Crosby

　　D Tagushi

　　E A and D only

　　ans:C

　　12 The use of quality circles:

　　A has proven ineffective in both Japan and the U.S.

　　B is particularly effective in overcoming labor/management conflicts.

　　C provides a quick fix for most quality problems.

　　D allows workers the opportunity to generate solutions for chronic quality problems.

　　E A and B only

　　ans:D

　　13 In a flowchart, the diamond form is used to represent:

　　A a starting point.

　　B an operation.

　　C a written report.

　　D a decision point.

　　E an end point.

　　ans:D

　　14 In a fishbone diagram, the effect you are concerned about is placed:

　　A at the right-hand end of the spine.

　　B at the end of the diagonal line （i.e. “fin”）。

　　C on a branch of a fin.

　　D at the left-hand end of the spine.

　　E None of the above.

　　ans:A

　　15 The majority of product defects could be prevented in most processes if manufactures would do the following:

　　A Increase the use of acceptance control charts instead of standard three-sigma control charts.

　　B Make a concerted effort to eliminate the potential for product defects in the design stage.

　　C Create a quality control department.

　　D A and B.

　　E A and C

　　ans:B

　　16 In the project environment, the individual ultimately responsible for quality control is:

　　A The line workers who must strive “to do things right the first time” to avoid quality problems.

　　B the company's quality control manager who must work with the project members to ensure the quality control program is effective.

　　C The head of the production department who retains ultimate quality control responsibility for all the company's projects.

　　D The project manager who has ultimate responsibility for the entire project.

　　E the customer who must ensure that he is receiving a quality product from the vendor.

　　ans:D

　　17 Financial compensation is the primary motivational tool for which of the following management theories of programs.

　　A Zero-defects program.

　　B theory X management.

　　C theory Y management.

　　D Quality control circles.

　　E A and C

　　ans:B

　　18 The Pareto Principle is a technique used to determine which quality control problems in a particular process should be corrected. Which of the following statements best represents the philosophy employed by this principle?

　　A In order to minimize financial losses from quality control problems, all problems which have a measureable cost should be corrected

　　B the majority of defects are caused by a small percentage of the identifiable problems. Improvement efforts should be reserved for these vital problems.

　　C in order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected.

　　D generally, 80% of the quality control problems are justifiable for correction via cost-benefit analysis. The remaining 20% are not financially worthy of improvement efforts.

　　E A and D

　　ans:B

　　19 Most quality problems:

　　A originate in the quality department where the ultimate responsibility for quality rests.

　　B originate on the shop floor because of waste and product rework.

　　C are the results of management inattention to potential quality improvement ideas.

　　D could be eliminated if shop supervisors monitored their work more closely.

　　E A and B

　　ans:C

　　20 Which of the following statements about the cost of quality are true?

　　A the cost of quality is the expense of nonconformance to requirements and specifications.

　　B the cost of quality are mostly the direct responsibility of workers who are manufacturing the product.

　　C quality control programs should be implemented when the cost of quality are deemed affordable by management.

　　D A and B.

　　E A and C

　　ans:A