B 2-3 %

　　C 6-8%

　　D 3-5%

　　E more than 15 %

　　ans:D

　　2 _____ of the extra costs of the project can often be attributed to a lack of quality.

　　A 12%

　　B 15%

　　C 20%

　　D 25%

　　E less than 10%

　　ans:C

　　3 CIP embodies which of the following principals?

　　A constancy of purpose

　　B customer focus and involvement

　　C total involvement

　　D teamwork

　　E All of the above.

　　ans:E

　　4 The key ingredient to a successful quality management program are _____.

　　A management's quality philosophy, operational quality assurance and operational quality control.

　　B quality evaluation methods and functional quality integrators.

　　C technical quality administration, the technical quality specifications, and the quality process review.

　　D quality evaluation methods, quality progress reviews and the technical quality specifications.

　　E All of the above.

　　ans:A

　　5 At least _____of the cost of quality are the direct responsibility of management.

　　A 25%

　　B 85%

　　C 50%

　　D 100%

　　E 33%

　　ans:B

　　6 Non-conformance penalties are a form of _____.

　　A quality incentive

　　B risk sharing

　　C contract negotiations

　　D quality assurance programs

　　E None of the above.

　　ans:C

　　7 Quality Improvement Programs are normally associated with which two of the following?

　　A Juran and Crosby

　　B Juran and Deming

　　C Crosby and Deming

　　D Deming and the Japanese

　　E Crosby and the Japanese

　　ans:D

　　8 The initial cost of a product and the product's operation and maintenance costs _____ .

　　A increases perceived value when balanced.

　　B are incidental to each other because initial costs are “sunk”

　　C decreases design costs as operation periods increase

　　D provides perceived function value and product social dysfunction

　　E are integrally related with each other because initial costs are “sunk”.

　　ans:A

　　9 Quality control is normally performed by the _____ .

　　A QA personnel

　　B project team

　　C operating personnel

　　D project management

　　E None of the above.

　　ans:C

　　10 Quality and _____ are directly related.

　　A productivity

　　B cost overruns

　　C scope control

　　D Pareto diagram

　　E None of the above.

　　ans:A

　　11 _____ best describes the goal of a project in its relationship with the customer, from initial contact through delivery.

　　A fitness for use

　　B customer satisfaction

　　C conformance to requirements

　　D fitness for purpose

　　E All of the above.

　　ans:B

　　12 The primary consideration of product management is to know the _____.

　　A probability of product's performance with specified parameters

　　B ability the product has to perform its intended function

　　C ability of a product to be produced within existing parameters

　　D functionality the product will provide over its useful life

　　E All of the above

　　ans:D

　　13 Which of the following is not a definition to determine a product's ability to operate as intended?

　　A distance

　　B performance

　　C function

　　D condition

　　E All are definitions

　　ans:E

　　14 Inspection of a complex project according to specifications is accomplished by _____.

　　A inspection by attributes.

　　B cyclical inspection

　　C quality conformance inspection

　　D original inspection

　　E None of the above.

　　ans:C

　　15 The best way to insure quality conformance is to _____.

　　A distribute the responsibility to subordinates.

　　B maintain total control.

　　C train each worker to implement the work.

　　D inspect quality into the project.

　　E None of the above.

　　ans:C

　　16 In order to achieve long-term quality improvements, management must do the following:

　　A Motivate the employees with seminars, contests, and institute programs such as “Quality Improvement' day.

　　B Create a quality control department and give the head of the department ultimate responsibility for quality improvement.

　　C Implement of a formal quality control program with worker and management involvement.

　　D Establish financial incentive packages for worker.

　　E A and D

　　ans:C

　　17 The zero defects concept

　　A is a performance standard for management

　　B is a motivational technique that promotes ”doing it right the first time“.

　　C is used by management to communicate to all employees that everyone should do things right the first time.

　　D A and C

　　E B and C

　　ans:D

　　18 An acceptance control chart has limits that are based on the spec. limits for the product rather than limits which differentiate between random and assignable causes. Under which of the following circumstances should a QC manager consider this type chart

　　A When the engineering tolerance on a dimension greatly exceeds the natural dispersion of the manufacturing process

　　B When the number of samples outside the current control chart limits become too costly and cumbersome to investigate.

　　C When a process is subject to constant but stable tool wear.

　　D A and B

　　E A and C

　　ans:E

　　19 In the project environment, the individual ultimately responsible for quality control is:

　　A The line workers who must strive ”to do things right the first time“ to avoid quality problems.

　　B the company's quality control manager who must work with the project members to ensure the quality control program is effective.

　　C The head of the production department who retains ultimate quality control responsibility for all the company's projects.

　　D The project manager who has ultimate responsibility for the entire project.

　　E the customer who must ensure that he is receiving a quality product from the vendor.

　　ans:D

　　20 Quality assurance

　　A refers to the prevention of product defects

　　B is an auditing function that provides feedback to the project team and client about the quality of output being produced.

　　C is the technical process that include the construction of control charts which specify acceptability limits for conforming output.

　　D A and B.

　　E B and C

　　ans:B